2020 was an unprecedented year for brick and mortar merchants, as the global COVID-19 pandemic saw many businesses forced to close and strict guidelines put in place limiting in-store activities. In turn, consumers flocked online, boosting ecommerce sales by 45% year-over-year and accelerating ecommerce adoption by as much as five years. Consumer habits are like a ratchet – they only go one way – and that means that the same new shopping behaviors consumers developed during 2020’s online rush will likely stay with them long after COVID-19 is a distant memory. Continue reading “Ecommerce in 2021 – 3 Online Business Trends for a Post-COVID World”
Ecommerce in 2021 – 3 Online Business Trends for a Post-COVID World
