Cart abandonment is the scourge of eCommerce. With over three-quarters of all carts abandoned, the amount of revenue that walks away from online stores each day is staggering. Thankfully, there are a wide variety of eCommerce tools designed to seamlessly integrate with your online store to help you reclaim that lost revenue. From email follow-ups to one-time discounts to lead capture popups, the following represent five of the best tools on the market today to help you move more customers all the way through to checkout completion.
How Apple’s Growing Payments App Can Help Your Business Today
We live in a world where convenience is king, and consumers expect as many payment options as possible. It’s also a world quickly trending towards a cashless economy in the wake of a global pandemic that has made contactless card payments the norm. Today, failing to offer customers contactless payment options in-store could be the difference between making a sale or not, and accepting consumers’ preferred payment options is even more important online where cart abandonment runs rampant and consumer loyalty is essentially nonexistent.
As of late April, restaurants across the United States have seen a 72% drop in business. That’s a devastating number, especially in an industry with such a high failure rate to begin with. While many of the states that saw the biggest declines were among the hardest hit by the virus, all states saw major declines due to mandated business closures and consumer apprehension. Continue reading “How Online Ordering Can Help Keep Restaurants Afloat During the COVID-19 Pandemic”
With each passing year, bad actors find newer and more creative ways to scam eCommerce stores, costing merchants and payment processors billions of dollars annually. With that in mind, it’s extremely important that online businesses take the necessary steps to minimize the chances of falling victim to online fraud, including all-too-common chargeback fraud. The following are three of the top fraud detection and prevention services available to merchants in 2020, each of which represents multiple layers of protection that can be applied to each and every transaction processed.
BigCommerce is one of the most popular and most functional eCommerce platforms currently available, and one of the reasons the company enjoys the success it does is their commitment to working with 3rd party app developers. Those developers bring a constant stream of new applications and functionality to the core BigCommerce platform, ensuring store owners can streamline and customize all areas of operations to ensure optimum profitability. The BigCommerce app store is vast, but the following are five of the best apps available to merchants in 2020.
Refund fees are a reality of doing business. No matter how perfectly you hold up your end of a transaction, there will always be cases in which your buyers change their minds. As a merchant, it’s in your best interest to make that process as transparent and as straightforward for your buyers as possible, as a clear, frictionless refund policy is one of the keys to good customer service and to avoiding chargebacks. Theoretically, a return should essentially turn back the clock, making it as if a transaction never happened – the customer gets their money back, you get your merchandise back, and the payment processor refunds any fees paid by either side. But what if the payment processor refused to give you back your transaction fees so that every return – regardless of the reason – ended up costing you money?