Chargeback Defense and Dispute Assistant Manager
BAMS Chargeback Defense program revolutionizes the dispute response process with Dispute Assistance Manager – the ultimate chargeback defense, chargeback management, and retrieval support tool.
Beat Chargebacks with BAMS Dispute Assistant Manager
Dispute Assistant Manager revolutionizes dispute defense by focusing on two key areas: ensuring merchants know about disputes faster and making it simple for merchants to compile and submit the correct documentation to get the win.
Instant Dispute Alerts
- Immediate SMS and email notifications sent on "day zero" of the dispute process.
- Automatic follow-up alerts on days one and three to keep disputes top of mind.
- Ensures all stakeholders are promptly informed and have the full response window.
- Significantly faster and more reliable than mail-based notifications used by most processors.


Reason Code Interpretation and Exportable Historical Data
- Automatically interprets reason codes and generates a customized documentation checklist for each case.
- Eliminates the need to manually look up codes in complex card network tables.
- Enables export of historical dispute data, including reason codes, for pattern and trend analysis.
- Helps identify recurring issues to improve long-term dispute defense strategies.


Online Dispute Management and Document Uploads
- Get fast, reliable chargeback assistance with easy online evidence submission — no physical mailing required.
- Submissions are delivered instantly to the processor’s chargeback department.
- Receive immediate confirmation to ensure your evidence was successfully received.
- Avoid delays, errors, and the need for follow-up communications.


Notification of Status Changes
- Instantly receive email and SMS notifications for all dispute status updates.
- Never miss follow-up requests or important changes from the processor.
- Access real-time case statuses anytime through the dispute dashboard.
- Export historical dispute reports to track performance and manage risk more effectively.


Ready to see BAMS Dispute Assistant Manager in action?
Schedule your free guided demo with Ben Abel!