Tag: Customer Service

What is a Payment Gateway?
Featured Article What is a Payment Gateway?

Payment gateways are a crucial tool in both ecommerce and brick-and-mortar sales, but many merchants don’t necessarily understand what their gateways do or why they really need to have one at all. With that in mind, the following is a quick refresher on what gateways are, how they work, and why they’re so important.    […]

The Importance of Great Customer Service in the Merchant Industry The Importance of Great Customer Service in the Merchant Industry
Read MoreThe Importance of Great Customer Service in the Merchant Industry

Payment processing is at the heart of every swipe, tap, or entry of a credit or debit payment, making it a crucial service that all merchants depend on. If you’re like most merchants, low fees and value-added services might be the first thing that comes to mind when evaluating potential processing partners, but there’s a […]

Chargeback Defense Merchants Beware: A Chargeback Defense Guide to Help You Avoid the Scourge of Ecommerce
Read MoreMerchants Beware: A Chargeback Defense Guide to Help You Avoid the Scourge of Ecommerce

As a merchant, you take pride in providing the best service possible to each and every one of your customers. That’s why it can come as such a shock – even an insult – whenever a chargeback request comes in claiming that you failed to deliver on a transaction. While chargebacks are a reality of […]