There are a number of factors that go into the success of a restaurant. Enjoyable food and friendly staff are two of the most obvious ones, but for a quick service restaurant, highly efficient operations are equally important. The ability to move a high volume of customers from the front door, through ordering, to enjoying their meal, and out again is absolutely crucial, and that focus on speed and efficiency is the main reason customer order kiosks are sweeping the industry. These kiosks provide a wide range of benefits to both customers and restaurants alike, making them an excellent choice for any restaurant looking to boost efficiency, customer experience, and revenue.
Chargebacks are a reality of accepting credit card payments. While many chargebacks are requested for valid reasons, there are plenty of cases in which disputes are initiated despite the merchant holding up every aspect of their end of the bargain. Unfortunately, many merchants don’t really understand the dispute process, how to handle a chargeback, or the consequences that chargebacks represent to the health of their businesses. Those consequences can include unexpected drains on revenue, penalties levied by the card companies, and across-the-board rate increases.
For obvious reasons, the major credit card companies take fraud and excessive chargebacks very seriously, and companies like Visa and Mastercard have put forward thorough monitoring and tracking systems to try to prevent the losses associated with them. In October 2019, both companies made changes to their chargeback and fraud defense programs, and it’s important that merchants keep up on the details of those changes, as getting tied up in any of these programs can result in costly fines and burdensome assessments.
Square is one of the world’s most popular payment processors, offering simple payment solutions and equally simple hardware to businesses looking to take electronic payments both online and in-store. One of Square’s most notable features has long been its pricing structure; a straight 2.75% with no additional flat fee tacked on to each transaction. But a recent announcement from Square has revealed that the company’s popular pricing model is about to change, with major consequences for a large portion of their merchants. Continue reading “What Square’s New Pricing Means to You”
BigCommerce is one of the leading eCommerce platforms currently on the market, serving some of the biggest brands in industries ranging from automotive to apparel. One of the biggest drivers in the platform’s popularity is its ability to serve as a completely standalone solution, including a built-in site builder, and a fully stocked app store full of powerful extensions. The ten apps below are some of our favorites, but they represent just a few drops in the sea of amazing offerings in the BigCommerce marketplace.
From retail stores to restaurants and beyond, hardwired cash registers are giving way to flexible, mobile point of sale (POS) systems designed to make it as easy as possible for customers to pay and for employees and management to go about daily tasks like inventory management, stock ordering, reporting, and more. LightSpeed Retail, ShopKeep, TouchBistro, and Vend represent four of the best mobile touch screen POS solutions available in 2019, and below we’ll take a look at what makes each special and how much merchants can expect to pay to put each to work.
Square is almost synonymous with phone-based mobile payment processing, but Clover – a company owned by processing giant First Data – has been carving out their own chunk of the market and making a name for themselves with availability in retail settings like Sam’s Club. Each company offers a small card reader designed to integrate with all iOS and Android smartphones, and while the hardware is incredibly similar, there are enough differences in the software and fee structures to make doing a little research well worthwhile before choosing one over the other. Below we provide a quick analysis of where each option shines, where the two companies fall short, and which option wins out in the end.
In 2017, a class-action lawsuit was brought against Worldpay Inc. alleging that 200,000 merchants were overcharged with unexpected markups and additional fees. Worldpay settled that lawsuit for $52 million, but it’s recently come to light that, despite the settlement, Worldpay may not have changed the practices that led to that legal trouble in the first place. That’s putting some Worldpay merchants on edge, and making it more important than ever that merchants don’t skim over the details of the fine print, both to avoid unpleasant surprises, and to know when merchant charges have been levied inappropriately.
Chargebacks are a reality of accepting card payments, and no merchant doing any significant volume can avoid them altogether. Sometimes a chargeback is outright fraudulent, and many are the result of poor customer service or misunderstandings between merchants and customers. But whatever the reason may be, merchants need to be ready to fight back when disputes arise. Knowing how to respond is the key to success, and the following five tips represent effective ways to improve dispute responses to ensure more victories and less lost revenues.
Shopify is a great platform, and its ease of use has resulted in skyrocketing popularity over the last few years. But as an all-in-one solution, Shopify also comes with some major downsides – namely the costs. As with all third-party payment processors, the fees charged by Shopify on transactions are higher than the fees charged by traditional merchant accounts. That’s no big deal for smaller sellers doing a low volume of sales with low revenues, but for bigger companies bringing in significant revenues, keeping the percentage fees on transactions as low as possible is key. For those companies, a much better solution is to combine a traditional merchant account with a dedicated eCommerce platform. Luckily, there are plenty of great alternatives to Shopify for merchants to choose from.