Category: Chargeback Prevention

What is a Payment Gateway?
Featured Article What is a Payment Gateway?

Payment gateways are a crucial tool in both ecommerce and brick-and-mortar sales, but many merchants don’t necessarily understand what their gateways do or why they really need to have one at all. With that in mind, the following is a quick refresher on what gateways are, how they work, and why they’re so important.    […]

How Advanced Merchant Reporting Can Improve Business Intelligence How Advanced Merchant Reporting Can Improve Business Intelligence
Read MoreHow Advanced Merchant Reporting Can Improve Business Intelligence

Knowledge is power, yet many merchants operate with an incomplete picture of their payment processing, their transaction history, their ongoing and historical disputes, and more. Advanced merchant reporting tools offered by some payment processors are designed to provide merchants with insights into those key areas in a fast, efficient, and easily-digestible way.  Merchant reporting tools […]

Chargeback Defense Can You Fight a Chargeback?
Read MoreCan You Fight a Chargeback?

Merchants can fight chargebacks and, while many don’t, all should whenever possible because chargebacks matter. Chargebacks cost merchants money in the form of lost revenues and, in many cases, lost inventory. They also raise red flags when they start to rack up, causing potential strains in relationships with payment processors and the major card companies […]

Chargebacks 4 Things to Know About Chargebacks and How to Prevent Them
Read More4 Things to Know About Chargebacks and How to Prevent Them

One thing that any business should be aware of when processing digital payments are chargebacks and chargeback prevention. Chargebacks can have a huge impact on business owners, especially for small businesses. The last thing that a business owner wants is to have to refund a customer for services rendered or products shipped, especially when there […]

Select a Merchant Services Provider with Strong Chargeback Defense Select a Merchant Services Provider with Strong Chargeback Defense
Read MoreSelect a Merchant Services Provider with Strong Chargeback Defense

Chargebacks are the bane of merchants, independent sales organizations (ISOs), and payment processors alike because they have the potential to cost everyone involved in payment processing a significant amount of money and headache. Chargeback defense programs are services offered by ISOs, processors, and third parties designed to catch and defeat chargebacks before they have the […]

How Chargeback Defense Works How Chargeback Defense Works
Read MoreHow Chargeback Defense Works

Chargebacks are an unavoidable part of doing business which is why having a solid chargeback defense is of the utmost importance. In some cases, chargebacks are warranted, and there isn’t much a merchant can do about it. But, in many cases, chargebacks are submitted on transactions in which the merchant did everything right and has […]

What Are Arbitration Fees What Are Pre Arbitration Fees and How Are They Assessed?
Read MoreWhat Are Pre Arbitration Fees and How Are They Assessed?

Merchants need to have a strong handle on their business, especially with regards to how the business is growing and any risks to that growth. One potential risk comes from arbitration fees, which are assessed when the chargeback process is taken to the arbitration stage and ruled in favor of the cardholder. 

Chargeback Defense Merchants Beware: A Chargeback Defense Guide to Help You Avoid the Scourge of Ecommerce
Read MoreMerchants Beware: A Chargeback Defense Guide to Help You Avoid the Scourge of Ecommerce

As a merchant, you take pride in providing the best service possible to each and every one of your customers. That’s why it can come as such a shock – even an insult – whenever a chargeback request comes in claiming that you failed to deliver on a transaction. While chargebacks are a reality of […]

Chargeback Prevention Part Two: Is an Ounce of Chargeback Prevention Worth A Pound of Cure?
Read MorePart Two: Is an Ounce of Chargeback Prevention Worth A Pound of Cure?

In part one of this two-part series, we looked at some of the technology-based solutions merchants have available to them to catch fraud early on and stop it before it can result in chargebacks and lost revenues. In part two, we’ll look at the other side of the coin – legitimate chargebacks filed by customers […]

Chargeback Prevention Part One: Is an Ounce of Chargeback Prevention Worth A Pound of Cure?
Read MorePart One: Is an Ounce of Chargeback Prevention Worth A Pound of Cure?

A seller receives an order and delivers on their end of the bargain flawlessly, only to later find that the money they earned has been clawed back due to a chargeback. This is an all too common scenario, especially in commerce online where purchases are made without any physical, real-world interaction between customer and merchant. […]

Data Breaches What Are the True Costs of Data Breaches?
Read MoreWhat Are the True Costs of Data Breaches?

BAMS offers everything new and experienced merchants alike need to ensure that their customers’ sensitive payment data is always as safe as possible. We provide every one of our merchants with expert guidance through the sometimes complex process of becoming fully PCI compliant.

Risk Scoring What Is Risk Scoring and How Can It Help You?
Read MoreWhat Is Risk Scoring and How Can It Help You?

Minimizing risk is a task of great importance to everyone involved in online commerce and electronic payments, from the merchants right through to the credit card issuers. High fraud rates and chargeback rates can have a significant impact on merchants, even resulting in enrollment in chargeback and fraud monitoring programs that can carry hefty fees. […]

Chargebacks for Business How Problematic Are Chargebacks for Business Owners?
Read MoreHow Problematic Are Chargebacks for Business Owners?

Chargebacks are a reality of accepting credit card payments. While many chargebacks are requested for valid reasons, there are plenty of cases in which disputes are initiated despite the merchant holding up every aspect of their end of the bargain. Unfortunately, many merchants don’t really understand the dispute process, how to handle a chargeback, or […]

Merchant Services What Visa and MC Updated Dispute and Fraud Monitoring Programs Mean For You
Read MoreWhat Visa and MC Updated Dispute and Fraud Monitoring Programs Mean For You

For obvious reasons, the major credit card companies take fraud and excessive chargebacks very seriously, and companies like Visa and Mastercard have put forward thorough monitoring and tracking systems to try to prevent the losses associated with them. In October 2019, both companies made changes to their chargeback and fraud defense programs, and it’s important […]

Safe eCommerce Transactions 6 Ways to Keep Your eCommerce Transactions Safe
Read More6 Ways to Keep Your eCommerce Transactions Safe

E-commerce transactions are all about trust. Customers need to feel 100% confident that their personal information and payment details are stored and transmitted with total security, or they simply won’t make a purchase. When breaches do happen, the damage – both financially and psychologically – can be immense, and as a result, businesses simply can’t […]

Chargebacks 5 Effective Tips to Win More Chargebacks
Read More5 Effective Tips to Win More Chargebacks

Chargebacks are a reality of accepting card payments, and no merchant doing any significant volume can avoid them altogether. Sometimes a chargeback is outright fraudulent, and many are the result of poor customer service or misunderstandings between merchants and customers. But whatever the reason may be, merchants need to be ready to fight back when […]

PayPal, Square, or Stripe How PayPal’s New Refund Policy Impacts Your Business and What You Can Do About It
Read MoreHow PayPal’s New Refund Policy Impacts Your Business and What You Can Do About It

On May 7th, 2019, PayPal updated its user agreement and made a big change that impacts every single one of their sellers in an inarguably negative way. Prior to the change, any time a refund was provided to a customer, the slice of the pie that PayPal had taken on the transaction was returned to […]

Surcharging Is Surcharging or Cash Discounting Right (or Even Legal) for Your Business?
Read MoreIs Surcharging or Cash Discounting Right (or Even Legal) for Your Business?

Two of the hottest topics around payment processing today are surcharges and cash discounts. These two strategies for beating credit card processing fees are becoming more and more popular among merchants, and many payment processing companies have begun to offer programs specifically designed to promote them. The problem is that many merchants don’t necessarily understand […]

Authorize.Net Direct Post Security Upgrade Authorize.Net Direct Post Security Upgrade: Updating MD5 to SHA-512
Read MoreAuthorize.Net Direct Post Security Upgrade: Updating MD5 to SHA-512

Authorize.Net – the most popular payment gateway service provider in the world – is in the process of making a big change to how it verifies transactions, and that change impacts the business of every single one of their Direct Post users. The company is phasing out MD5-based hashing and switching to SHA-512 signature key […]