Chargeback Protection & Defense for Merchants
With Dispute Assistant Manager, our next-generation chargeback management tool, you gain full visibility into every dispute, from initial alert to resolution—all in one centralized dashboard.
The BAMS Chargeback Defense Advantage
Chargebacks put your business at risk, as lost disputes can lead to financial losses, damage your reputation, and jeopardize relationships with card companies. BAMS helps you defend against disputes more effectively and efficiently with the Dispute Assistant Manager by:
Enhancing your awareness of pending cases
Automatically providing the necessary information for responses
Streamlining the time-sensitive process
How BAMS Chargeback Protection Works
Dispute Assistant Manager revolutionizes dispute defense by focusing on two key areas: ensuring merchants know about disputes faster and making it simple for merchants to compile and submit the correct documentation to get the win.
Instant Dispute Alerts
- Immediate SMS and email notifications sent on "day zero" of the dispute process.
- Automatic follow-up alerts on days one and three to keep disputes top of mind.
- Ensures all stakeholders are promptly informed and have the full response window.
- Significantly faster and more reliable than mail-based notifications used by most processors.
Reason Code Interpretation and Exportable Historical Data
- Automatically interprets reason codes and generates a customized documentation checklist for each case.
- Eliminates the need to manually look up codes in complex card network tables.
- Enables export of historical dispute data, including reason codes, for pattern and trend analysis.
- Helps identify recurring issues to improve long-term dispute defense strategies.
Online Dispute Management and Document Uploads
- Get fast, reliable chargeback assistance with easy online evidence submission — no physical mailing required.
- Submissions are delivered instantly to the processor’s chargeback department.
- Receive immediate confirmation to ensure your evidence was successfully received.
- Avoid delays, errors, and the need for follow-up communications.
Notification of Status Changes
- Instantly receive email and SMS notifications for all dispute status updates.
- Never miss follow-up requests or important changes from the processor.
- Access real-time case statuses anytime through the dispute dashboard.
- Export historical dispute reports to track performance and manage risk more effectively.
Compare BAMs vs. Other Chargeback Protection Services
Feature
Bams Chargeback Defense
Typical Processor/
Provider
Provider
Real-time email & SMS alerts
Yes
No
Auto reason code interpretation
Yes
No
Online document uploads
Yes
No
Instant confirmation
Yes
No
Analytics & trend reporting
Yes
No
Dedicated merchant support
Yes
No
With BAMs, you gain true chargeback protection for merchants - not just alerts, but actionable insights and automation that give you a competitive edge.
Ready to see BAMS Dispute Assistant Manager in action?
Schedule your free guided demo with Ben Abel!
