Toast is a software company that provides restaurants with point-of-sale systems, as well as a host of other products covering ordering, management, and payment solutions. Toast’s flagship product is its Android-based cloud POS, which offers restauranteurs an easy-to-use, efficient software suite and simple, modular hardware. The success of that POS drove Toast’s value to over $1 billion in 2018, and at its peak, the company employed over 2,000 people. But despite all that success, the platform has some significant drawbacks which have only been compounded by the tough economic times the restaurant industry has faced in the wake of the COVID-19 pandemic. Weighing those pros and cons is key to determining if Toast is the right POS for your restaurant, and we’ll take a look at both sides of the issue below.
With businesses getting ready to spool back up in the wake of nation-wide shutdowns and restrictions, many merchants will be firing their POS systems back up for the first time in months. But are they firing up the right POS? The amount of variation in POS systems available on the market is immense, with each offering specific strengths and weaknesses. That makes it important for merchants to regularly ask themselves whether the POS they have is still serving their needs adequately, and the following are five of the most important reasons it might be a good time to consider a change. Continue reading “Should You Consider Switching Your POS – Five Reasons it Might Be Time to Make a Change”
In part one of this article, we examined Toast’s discounting and billing structure and how it impacts merchants. Essentially, Toast offers significant discounts to restaurants on hardware and software but then charges significantly inflated transaction fees, which wipe out any other savings for restaurants doing any kind of significant volume. In part two, we’ll look at the functionality of Toast POS, what it does well, and where it leaves restauranteurs wanting more in comparison to its competitors.