With the Internet came the ability to shop without setting foot into a retail store. Now with high-speed internet, customers can shop on-the-go using their smartphones and tablets, and this is choking sales for brick and mortar retail stores. The last few years have witnessed the stubborn stagnation of retail sales while e-commerce sales are soaring. This phenomenon is a testament to the inevitable demise of traditional retail stores which you can avoid by creating an online presence now.
Why customers prefer to buy in online e-commerce
The Internet is more than likely to outlast any of us but if you choose to wave off the writing on the wall as a temporary side effect of the dot-com bubble, here are some of the reasons why customers prefer to buy online:
- Convenience. This is the biggest incentive for e-commerce processing. Buying online is free of the hustle of long queues and rushing to beat rush-hour traffic saving customers’ valuable time. As if that is not enough, online stores don’t close early or open late which grants customers 24-hour shopping experience, especially for downloadable informational items.
- Variety. Unlike in physical retail stores, the shopping experience online is not limited by a shelf or floor space. This offers customers a greater selection of brands, colors, and sizes than what is available at their local retail chain, not to mention the gains of online reviews and price comparisons.
- Gifting family and friends. With e-commerce, sending gifts requires neither talent for gift-wrapping nor a Master’s degree in arts and crafts. Once a customer finds the item they want to gift, they can customize and then send it in a matter of clicks. Distance is not an excuse.
Online retail sales are gathering momentum at an intensifying pace and e-commerce will surge past regular retail in a matter of years. Contact our experts to stay ahead of the revolution.